Streamline the Tedious, Focus on Patient Care

Whether you're looking to streamline patient communication, collect documents, or schedule appointments, Hatch adapts to your business and scales as you grow—helping you save time and ensuring your patients always get what they need, when they need it.

Why Hatch?

DME providers often struggle with managing patient communication, collecting signatures, and keeping up with resupply requests. Manual processes take time and can delay patient care.

Consent Engine

Gain consent from the patient to communicate over SMS. This applies to any type of communication from your company.

OPT-IN RATE

95%

Resupply

Effortlessly confirm with any patient that a new supply delivery is needed, the shipment date for supplies, and that you have the correct address on file.

OPT-IN RATE

5 Minutes

Onboarding

Connect with a new patient for onboarding questions. Includes AOB signature workflow for fulling automated document creation and signature gathering.

OPT-IN RATE

75 Minutes

Why Hatch is Your Right-Hand Assistant

Talk to Patients Where They Want to Communicate

People prefer to text. Better yet, people respond to texts.

Text messages have a 99% open rate, and 97% are opened in the first 15 minutes.

By necessity, Hatch is a HIPAA compliant platform that allows you to communicate via text messages with confidence.

Every conversation is stored for life in our secure servers powered by Google Cloud for best-in-class data security.

Hatch can operate at 1,000 Patients per hour by leveraging automated text responses based on your patient's replies.

Hatch treats each patient individually, dynamically populating key elements of every text message to ensure communication is patient-specific.

There are times when not even advanced AI can interpret what your patients are needing. This is where your team steps in.

Hatch will alert the assigned team member if someone goes off-script. Your team can simply dive in and take over the conversation.